Privacy Policy

Last updated: November 1, 2023

EMPTY LOOP LLC ("we", "our", or "RentZen") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental management SaaS platform ("Service").

1. Information We Collect

We collect several types of information from and about users of our Service, including:

  • Personal identifying information: Name, email address, phone number, postal address, payment information, and other contact information.
  • Property-related information: Addresses, property details, tenant information, utility consumption data, and payment records.
  • Usage information: How you interact with our Service, including features you use, time spent on the platform, and frequency of use.
  • Device information: Device type, operating system, browser type, and network information.

2. How We Collect Information

We collect information through:

  • Information you provide directly when registering and using our Service.
  • Use of cookies and similar tracking technologies.
  • Information provided by third parties, such as identity verification services or financial institutions, with your consent.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service.
  • Process payments and manage financial transactions.
  • Communicate with you, including sending service-related notifications, updates, and marketing messages.
  • Personalize your experience and offer relevant content and features.
  • Analyze usage trends to improve our Service.
  • Prevent fraudulent activities and protect the security of our users.
  • Comply with legal obligations and resolve disputes.

4. Disclosure of Your Information

We may share your information in the following circumstances:

  • With tenants and landlords: To facilitate property management and expense distribution.
  • With service providers: Companies that help us operate our Service, such as payment processors and hosting services.
  • To comply with legal requirements: When necessary to comply with the law, legal processes, or government requests.
  • With your consent: In other circumstances where we obtain your explicit permission.

5. Information Security

We implement technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights related to your personal data, including:

  • Accessing, correcting, or deleting your personal data.
  • Objecting to processing of your data.
  • Restricting certain types of processing.
  • Receiving your data in a portable format.
  • Withdrawing your consent at any time.

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information as long as you maintain an active account or as needed to provide you with our services. We may also retain certain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

We operate globally and may transfer your information to countries other than where you reside. When we do, we will take steps to ensure that your personal data receives an adequate level of protection.

9. Children's Privacy Policy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update our Privacy Policy periodically. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice or direct notification.

11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

EMPTY LOOP LLC
8 The Green STE R
Dover, Delaware 19901
Email: privacy@rentzen.es